Fashion Girls

Ban the Branches - Boo, Chevy Chase Bank

So, yesterday, I did a reading of SORCERY for a group of law librarians in DC.  I had bought some copies of the novel to sell at the reading (since I've been utterly unable to get a single bookstore in town to be interested in sponsoring a reading.)  I decided that, in the interest of being a good librarian and easy-going author, that I should  have change for the people who bothered to attend and cared to buy a copy of the book.

Therefore, at noon yesterday, I found myself standing in a branch of Chevy Chase Bank, holding a twenty and a ten.  There was one other person in the bank, a man filling out a deposit slip.  One of the three (all unoccupied) tellers called me over to her window and asked if she could help me.  I asked for six five-dollar-bills.  She asked if I had an account at the bank, and I said no.  She then asked if I would like to open an account, so that I could change my legal tender.  Laughing incredulously, I told her no, and I told her that I would never do business with her bank for the rest of my life.

As I turned to storm out the door, the man who was completing his deposit slip offered to get me my change.  I told him that I truly did appreciate his offer, but that I wouldn't have anything to do with the bank.

The Adams National Bank (a small, local bank) in the middle of the next block changed my money, asked if there was anything else that they could do for me, and wished me a nice day.

I wasn't asking Chevy Chase to cash a check.  I wasn't asking them to extend credit.  Banks have metastasized to every corner of every intersection downtown, but they apparently don't want to build good neighborhood relations or reach out to anyone other than their own already-paying customers.

Now, was I totally out of line?

Mindy, who had a great time at the reading last night!

Comments

Now, was I totally out of line?

No. I salute you!
Well ...

I know the banks up here are the same way. I can understand to a point because they do have issues with conterfeit money and people trying to scam them. It isn't great when someone trustworthy just really needs change.
Now, was I totally out of line?

No. They were.
Good for you! I can't stand it when banks think they're doing you a favor by existing. My own home bank branch has some of the rudest people ever. I don't talk to them unless absolutely necessary.

And I owe you a review. I have it done, I'll e-mail it to you. Thanks so much for letting me read SORCERY!
I would've had the exact same reaction (laughter, then scorn). How ridiculous!
What's truly ironic is that their commercials make a big deal out of saying you can use their free coin machines even if you don't have an account! So I guess you should have brought in 120 quarters? Then if they gave you trouble you could chuck them at the teller.

nope, some banks are... yeah.
Is it really called Chevy Chase Bank?? That might explain it ...

At least you now know why they had three unoccupied tellers!

(Anonymous)

Boo on them! I've encountered this before. If they're a bank, they should be required by law to exchange legal tender for legal tender.

Adrianne
Arrrrgh!

I'm surprised she didn't ask you for a fingerprint as well.

:(
I don't think you were out of line at all! That's not good customer service at all. But I'm glad the reading went well :-)

Speaking of customer service, I think I'm going to tell my complaining employees that if they don't be quiet, I'm going to make them run a coffee bar and wear colonial clothes to work every day :-)
You were, AFAIC, *totally* in line. I've encountered that attitude from banks before and have precisely the same reaction. Dear God.
A lot of banks here in NY do that -- won't make change for the cash you have in your hand unless you have an account. Won't accept rolled change unless your account number is on each roll.

It's ridiculous. They need to remember that they are SERVICE organizations, and if they don't SERVE, we will take our business elsewhere.

I'm in the process of switching everything to my union's federal credit union, where they don't act like they're doing you a favor every time they do their jobs.
Ooh, I had a another thought. Don't times like that make you wish you were Jane Madison and could work a spell on the teller?
I *often* wish I were Jane and could work necessary spells :-)
Wow. Good to know Chevy Chase hasn't changed much from when I closed my account five years ago. :P
No, not out of line. I always worry about trying to do something like that at a bank I don't belong to, but I've had a couple of banks (i think Bank of America and Suntrust?) let me get change.

(Anonymous)

I completely agree

I used to live outside of DC and use Chevy Chase. Everything was great as long as I didn't actually have to go in and talk to them.